They went overboard. I couldn’t believe how well they detailed the car after the repairs. Excellent excellent excellent
They are friendly the work was completed on time for the price that had been quoted .
Vehicle ready before it was promised
Rob Sight always takes good care of me and my vehicles.
Checked and re-checked my car to make sure I would be safe on my Thanksgiving trip. I always feel safe because of the outstanding service I receive each and every time. Thank you for being there for me!
The service took about an hour longer than expected and Eric discounted the service which I grately appreciated.
Had several cups of coffee and then my truck s ready.
The service department is always professional and keeps client's waiting informed of what is going on. Very friendly team atmosphere
good, however price for work could be more competitive. .
Car buying experience at Rob Sight was very smooth and awesome. No hassles of bargaining, so no worries of getting good or bad price. Jeff was very helpful in the complete process.
Satisfied how they resolved my problem
Good. They took care of my carbon monoxide recall problem.
Quick; accomplished 15,000-mile service in about 30 minutes.
Very polite, and explained concerns .
Tim explained everything to me so clearly. He called as soon as he had information and as soon as my car was complete. He was so easy to work with
John & Cole described what would be done, it was done in a very professional manner and when the work was finished the car looked like brand new. In addition, the car was cleaned both inside and out which was very much appreciated.
David was very helpful and kind.
Overall I am pleased. The negative is when the oil was changed they spilled some on the engine and did not clean it off and since bringing it home there is a strong smell of radiator fluid when turning off the vehichle. It does seem to be getting better as time goes by.
My daughter's Escape had some issues with overheating. The water pump replacement seemed to be less than straight forward and getting a status of when the car would be ready was somewhat frustrating. Parts seem to be a problem which is one of the main reason to go a dealer in the first place.
Best Dealership I have ever been to!
Excellent service and organization.
As always, I was courteously greeted. Erik explained the part that was to be replaced and the approximate time it would take. I usually bring my laptop so I can get some work done, so I also want to thank Mr. Sight for creating work stations for that very purpose.
Dave provided excellent service.
All service work on my truck is done here. Jess has made sure that my truck has been in and out very efficiently. Excellent service!
Dropped my car off late on Wednesday and Jess called first thing Thursday morning with the estimate for new tires and the cost of the axel leak. Then he kept me informed on the progress. I also love how quiet the new tires are. I have recommended this service department to others, I think the service is great and the prices are fair. Jess has helped me several times when I have brought my car in for service and he is always friendly and keeps me informed on progress.
Outstanding service! The cost of the brake replacements was reasonable. I appreciate the car wash in addition to the excellent work.
Great, he was very nice .
Very friendly and professional services
Fair, Honest, Value Great Cust Service
Fair, Honest, Value Great Cust Service .
Helpful pleasant attentive friendly knowledgeable
Always a friendly, professional experience
Outstanding service and very personable . .
Erik always goes above and beyond to make sure his customers are happy.
They were very helpful . .
Very thorough. Kept me well informed on process and cost. No surprises! Nice!
They did a great job and are always very courteous and helpful! . .
Fast, great explanation. .
My service advisor was excellent! He was a great communicator, had a great attitude and made sure everything I requested be done to my vehicle was done and completed.
It was the easiest time I've ever had at buying a car. No pressure to buy something I didn't want. I had already checked your web site and found the car I wanted. From there, It was fast and easy. Thank you for a great experience.
We were very pleased with our warranty repair .
just got my oil changed good as always
could not have been any better
Service department coordinated with Collision to complete both needs for my vehicle in a timely manner.
Very accommodating with loaner, quick service, very nice.
This is my second car purchase from Rob Sight Ford. Michael Taylor has assisted me in both purchases. He is very knowledgeable and reliable with great customer care skills. This car will be my Son's 1st vehicle. He is pretty pumped...
prompt attention to detail, good communication and awareness of the repair/replace process.
Thanks for the help on the back up camera. Helpful and respectful
Craig does a great job. Super Customer Service... More Less
Great service as usual. However, my car was not washed as usual after service, I missed that.... More Less
We had great courteous service as we always do. .
Great, everything was explained and the parts and installation seemed reasonable.
Very responsive to my needs, answered all questions and made the transaction very smooth.
Service team is always great! .
Came into service department for an oil leak. Left the car and they quickly shuttled me home. Ended up being an issue they covered, as well as performed two recall issues. Service was quick and courteous, and shuttle service was very helpful.
I dropped my vehicle off to get an oil change. The staff was courteous and efficient.... More Less
No complaint with the service. Wish they would take a check for service. .
Easy drop of and excellent communication. Will take my car there again!!
Needed new tires and service. Very accommodating.
Craig Touchstone was great. Very competent and professional...Went out of his way to help us.... More Less
Brought car in for oil change. Inspection revealed tie rod issue. It further inspection revealed bearings issue. Everything was resolved on time.
We had a fantastic buying experience at Rob Sight. Alex assisted us throughout the process. She was super friendly, easy to work with and made the whole process fun. We appreciate all the assistance and no pressure experience we received. Alex helped us find a great great, we'd definitely recommend her!
Oil change and tire rotation .
The service manager, Jessie, was very accommodating to my situation . I was offered a loaner car because it was going to take so long to repair of mine. As it turned out Jessie said that two of the mechanics were going to delay their lunch and stay back to get my car repaired so I could get out of there in a more timely manner. For that I was very appreciative. My only disappointment was that my warranty did not cover this repair!
I am quite familiar with the owner and staff of this dealership and trust them for my new car purchase. All went very well.
Easy experience. I had been doing my research for purchasing a quality pre-owned truck. After narrowing done my selections, I visited a couple of other dealerships for test drives and decided to visit Rob Sight. I sent a request via the web on Sunday night and was contacted by Tim Smith on early Monday morning. Within a couple of hours I was meeting with Tim to purchase the truck. The truck did have an issue with a loose rear view mirror. Tim made arrangements for the broken part to be ordered and will call me when the part arrives so that it can be fixed. That attention to detail and friendly service is why I would recommend Rob Sight and Tim to others looking for a new vehicle.
They do it right the first time.
was some what satisfied,time it took to fix my car. .
No pressure, smooth experience. I was completely taken care of, all questions answered. He went out of his way to make sure every concern was handled.
We used the Internet to view F150 availability and then contacted Sandra about test driving the trucks we were interested in. The buying experience was truly no hassle and very professional.
Very nice service advisor. I had an appointment however, and they still asked me what I was wanting done.... More Less
So I had a car that was totaled last August & it was really really upside down. I was stuck making the payments on the car that I didn't own- I had called around to a few places to find out what my options were & didn't really get anywhere with anyone that cared. I finally got somewhere on the balance of my old car, and called Rob Sight Ford. That's when Alex picked up and I knew that once I was finally going to be able to buy a car that's where I was going to go! She answered my questions & helped me figure out what to do financially. It was a few more months from the first time I talked to her until when I actually walked off the lot, but she kept in touch and helped me along the way the whole time & was super patient about it! THEN I got there to buy my car (beautiful Ford Fusion by the way) & I met Frank. He really had my best interest! While we were going through all of the financing stuff he got me a warranty that I was not expecting but I'm extremely grateful for, made sure that I had GAP this time around & worked with me on my down payment. I appreciate these guys and I'm glad this is where I ended up buying my car!
Service was exceptional done in a timely manner and the vehicle was washed and cleaned before being returned to me.
We love Rob Sight Ford!!! .
I was given a Loaner Car free of charge by the service department because my service was going to take several hours. I really did appreciate that.
John, Service Advisor, was very knowledgeable; friendly
From the first visit to look at a vehicle, to purchasing, thru financing, thru delivery, after market features added thru each service visit this has been the best dealership we've dealt with.
THE SERVICE WAS PROMPT AND THE SERVICE CHECK WAS DONE VERY QUICKLY.
Always nice ,people are nice .Place is always clean.I would definitely recommend the dealership.I had a pleasant experience when I bought my used SUV.4
After a good deal of research and some dreadful experiences at other local dealerships, we decided to give Rob Sight Ford a try. We had seen a used vehicle online and took it for a test drive. Upon returning and deciding to purchase the car, we were pleasantly surprised to find that the price listed online, plus an administration fee (disclosed online as well) were the only costs for this vehicle. No hidden fees, no pressure to purchase anything additional. We've only had the car for a week so time will tell as to whether we would be comfortable buying another vehicle from them in the future. However, I have to admit, I love my new Fiat and we had a great initial experience here. Thanks so much Tim!
Quick friendly service.... More Less
Very happy with service dept .
I have been taking my 2012 Explorer to Rob Sight (not where I purchased it) for service for the past 3 years. Lucky for me I met Craig Touchstone in the service department my first time there. Craig is the most professional, ...MoreI have been taking my 2012 Explorer to Rob Sight (not where I purchased it) for service for the past 3 years. Lucky for me I met Craig Touchstone in the service department my first time there. Craig is the most professional, knowledgeable, honest service adviser I have ever worked with. Because of Craig I will continue to bring my car to Rob Sight and will more than likely purchase my next Ford from them.
The service was very good. The service advisor was professional. I will be back for service at you dealership.
I am totally amazed at the service rendered at rob sight ford Me and my wife are looking at a used Chevy equinox and Mark Sullivan car salesman was extremely polite knowledgeable expedient and forthcoming. The used car manager Jeff Morton help facilitate the sale any quick and painless transaction. Financing was quick on a straightforward. I recommend this dealership and will continue to use them as my only vehicle purchase place
Very honest about repairs, submitted repairs against warranty, provided a coupon for use. .
All service personnel were very thorough and ensured my truck received all the service it needed.
I took my car in for routine service. We were there when the service department opened and were checked in quickly and efficiently.
Very friendly. Even dropped us off at shopping center down the street and picked us up. .
Just an oil change - but the service was outstanding!
Rob Sight Dealership is EXCELLENT. They are helpful, polite, and get the job done right. They are the Best!
Everything was great. Got me right in for service and to fix a recalled fuel pump. Took hours less than they stated it would take. Very happy.... More Less
It was fast, courteous, and Jess took the time explaining things to me. Plus, the car wash was an unexpected pleasure--thank you!
John is a great service adviser.... More Less
Everyone was very professional. . .
Very good estimate on time was spot on .
Sully understood what we were looking for and found the right vehicle for us.... More Less
have a 2014 mustang and brought it for the usual oil change and this time new tires. usually go to NTB for tires, but Rob Sight ford had about the same pricing. they did a great job with the balance and alignment. very pleased. and their car wash is really good.
friendly and professional . .
Had oil change and tire rotation called when done. Good quick service. Inquired about free oil change came with car purchase. I had lost receipt. Jess checked with my sales person and confirmed for no charge.
I like the service department and the advisors. All my oil changes are at Ford dealers and I'm always disappointed that they never clean the used oil up enough that I don't get spots on my garage floor. I own a 2011 F150 V6 EcoBoost.
Gary was very helpful and provided several options that made it easy to make a purchasing decision .
They took care of the problem.
Best Ever thanks to Alex.... More Less
I didn't visit the dealership. I was having some work done on my truck .
Professional and good service! .
I was in and out in no time. I was given an explanation of my service, plus my car washed. Thank You (Jess Newman) Rob Sights Service !... More Less
Completed service in a reasonable time and answered question about discontinued Advantage plan.
Nice service tech. Prompt service. .
They are friendly and they help you out the best they can.service is excellent to.... More Less
Welcoming, courteous, polite and understood my particular situation
Everything was great. All were friendly.... More Less
Great used car buying experience. Michael Taylor was very good to work with. Appreciate the fact that they don't try to stick you with a high admin fee or a bunch of other charges for bogus crap like nitrogen in the tires or door edge guards (yeah, I'm talking to you Hendricks!) I would definitely buy another used car here.
One of the best car buying experiences I've had. I purchased a truck for my company and everything went very smoothly. They don’t raise their price so that you can haggle them down. The price is what it is. I’ll will contact them if I need anything else.
Great service department .
Professional service with a smile and prompt . .
This was the best vehicle purchase we have had.
No pressure; professional and courteous. Would definitely come again and would definitely recommend to anyone.
They do good work and take care of customer.
vERY PLEASANT EXPERIENCE, GOOD PEOPLE TO WORK WITH . .
Timely work, clean facility and friendly people.
Wife's Explorer had a tire with a leak. The service department squeezed her in and got it patched up! Thank-you!
Very good service done in a timely manner.
Was able to make a deal for a new truck that was great for both parts
Had a good experience with Rob Sight Ford. Had great communication with the dealership and was able to get a deal on a car here with no troubles at all. Needless to say I was happy with my experience overall here and although I live in ...MoreHad a good experience with Rob Sight Ford. Had great communication with the dealership and was able to get a deal on a car here with no troubles at all. Needless to say I was happy with my experience overall here and although I live in Saint Louis, I would recommend these guys to any of my friends to take the extra road trip for a deal on a car.
Fantastic service with exceptional customer support.
Simple process for oil change and tire rotation. Always great service at this dealership.
Came in to get the "works" done on my wife's Ford Edge. In and out in less than one hour - super
Dave Bryant is the best, honest and polite gentleman I've hAd the pleasure to know.
Took our car in to have the transmission updated and an oil leak fixed which took 4 days which was fine because they provided me with a rental for free ($25 deposit paid but refunded completely once rental was returned). They updated us every day about their progress and were very honest about how long it would take. Employees were respectful and very helpful.
Excellent service at the dealership
Courteous, ability to show different options of the vehicle we wanted, willingness to work with us, and, after the purchase, really liked Frank.
My first car was hit and totaled this past summer. I found a Pontiac Torrent from here within my first few hours of searching for a new car. I came out to look at it first off, and drove away with it. Great facilities, good vehicles, and ...MoreMy first car was hit and totaled this past summer. I found a Pontiac Torrent from here within my first few hours of searching for a new car. I came out to look at it first off, and drove away with it. Great facilities, good vehicles, and accommodating staff. Also had a little concern over the battery so took it back and they replaced it for free of course and provided us with a complementary brand-spanking-new rental. Will go back in the future for car shopping!
Warranty work and oil change
very professional Michael taylor was very helpful
My sales representative, Cole, was great - he let me decide to buy the car without twisting my are. As a mater of fact, after test-driving my ford I told Cole I was on my way to test-drive a car at Olathe Kia
Dealer was GREAT! Unfortunately this car was not!
Very good experince. People were very knowleigble,realy helpful'curtious. Thank you very much.
Friendly prompt service. Detailed report given.
Jeff and the entire team at Rob Sight were excellent to work with. Dave Bryant has been our service advisor on another vehicle for years and we look forward to working with him in the future.
Nice, Informative, Helpful, Efficient, Flexible
No hassle prices. They communicated with me quickly in email, text and phone. I did not actually visit or purchase a car from them because I found another one first.
Words cannot explain how thrilled I am with the service I received. My car runs better than ever!
Quick service, easy to work with
I'd been looking on-line for weeks. There was a little pressure to get it done in a day, but, they got me the deal I was looking for and accommodated my desire for leather seats. I really loved their website.
Erick Davidson and the other gentlemen in the service department delivered the highest quality of service for my vehicle. They are very respectful and helpful. I thank them. They are the best.
As a person who treats my clients with respect and built a business based on trust and service, I can tell you that if you want a Ford product, you've found your place to do business with Rob Sight Ford. Save time and money with Rob Sight Ford.
Fast,efficient,friendly,they got the job done.
Gary Singer did a great job finding a car on the lot in the price range I asked him too. The car drives nicely. I found out this morning though that the air conditioner and recirculation switches do not turn off. I think this should be fixe... (More)
he service was prompt and courteous
Great service people! I would like to suggest that within the online appt scheduling you provide that you indicate that for oil changes it is first com first served. No need for an appt.
Easy to work with and good service.
This was mine and my husband's first time buying a car and Keith made it very easy and stress-free! We appreciated his PATIENCE with us (and an additional family member). I would definitely work with him again and would recommend him to anyone looking to buy a Ford! Keith's got it goin on and anyone who works with him will be in very good hands and will have a lot of fun! We learned one of his favorite types of music and that he babysits his grandkids every once in awhile. The personal relationship we made with Keith was awesome! We'll miss seeing Keith's face and texts every week, but no fear...we'll come say hi when we come in for service =) Thank you again, Keith!!
Great customer service in sales
Fantastic experience all around! Everyone at the dealership was extremely friendly and helpful from sales all the way to finance. Thank you very much for the excellent service!
Dropped car off after hours for oil change, picked it up the following morning. No problems.
They got me in and got me out quicker than they anticipated
My 2007 Ford Ranger needed a new alternator after the dash light came on. I priced several independent service shops and then I called Rob Sight Ford. They were the same as the independents so I took it to them. The job was completed on time and I got to see a new Mustang GT350 and a Focus RS while I was at the dealer. Lots of fun!
The staff was very polite and a pleasure to work with. The work on my vehicle was excellent, and was completed when promised. Very pleased with my experiences with this dealership both with the purchase of my vehicle and the services I've had on the vehicle. Thanks guys!
Always stellar service from Craig
Easy, efficient, professional
Pleasant experience. No pressure from salesman got a good deal.
treated great, process was fast and easy
Definitely the least stressful experience I had while shopping for a vehicle. I wasn't pushed into buying on my first day in the door, and I had time to weigh my options. Not only am I happy with my purchase, but I was very happy working with this dealer. This dealership clearly stuck out above the others.
This was a check engine light diagnosis. No serious problems were found and you didn't add on any unnecessary work.
Once again your service department hit it out of the park! I was able to drop my truck off on Saturday morning and pick it up with a new alternator installed on Monday. They even washed my truck before I picked it up. Thanks again!
My experience has always been excellent at your dealership.
Clean, friendly, knowledgeable staff, low pressure, great selection, fair pricing
As usual Craig got me in and out expediously even with a vehicle inspection.
Absolutely terrific. By far the best dealership experience I have ever had. Never felt pressured, and they just kept working miracles until I got a deal so good I can hardly believe it's real, on a car that turns out to be basically my dream car.
Everyone was extremely nice. .
We had a great buying experience. Marc made everything so easy
As always with my relationship with Mr.Jess Newman and the wonderful people you have that work on my 2004 Ford Taurus, the service and attention that my car receives, is unbelievable, you have consistionally time after time when I bring my car in, you give it the best service I've ever received on any car I've ever owned, you are the best! Thank You.
Jeff was our salesperson and was very helpful. He made us feel welcome and never pressured us. He worked hard to get us the deal. Outstanding service. Friendly staff. Would highly recommend this dealership.
Dave has been my service advisor for the last 7 to 8 years. He has consistently provided a high level of service.
WE DEAL ONLY WITH ROB SIGHT FOR BOTH OF OUR AUTOS.THY WERE BOTH PURCHASED HERE. ALWAYS HAPPY WITH THEIR SERVICES.
The oil was changed in an hour and a half. Posted: 7/29/2016 • Link to this review Was this review helpful? Yes (0) No (0)
Great service and communication!
Found a car we liked. Purchase was low pressure and easy. Financial manager was great. Posted: 7/28/2016 • Link to this review Was this review helpful? Yes (0) No (0)
Excellent. Dropped off my truck at 7 am along with several other customers. The shop guys were organized and efficient getting us all checked in very quickly! Within a few minutes a porter came up and drove me to work. My truck was serviced... (More)
I was thankful for the thorough check-up of everything, and I was most especially grateful for the free car wash that came along with the oil change. Posted: 7/26/2016 • Link to this review Was this review helpful? Yes (0) No (0)
Fixed our truck quickly. Our thanks .
Dealer made the purchase process easy. No pressure for upsells. In and out in 90 minutes with loan processed.
Gary in sales was very polite. He handled the whole transaction professionally and negotiated a deal that worked for both sides. This was our first new Ford purchase. Service. Dave Bryant was also very polite and professional. The experience on both sides was a positive experience. The staff on both sides are very good.
I was treated with the utmost respect and Marc was very responsive to the needs and requests of myself and my wife.
Excellent. Dropped off my truck at 7 am along with several other customers. The shop guys were organized and efficient getting us all checked in very quickly! Within a few minutes a porter came up and drove me to work. My truck was serviced and ready for me to pick up when they said it would be!
I had a great experience at this dealership
IT is VERY NICE PLACE AND NICE PEOPLE AND GOOD SERVICE.I WILL BE BACK.
Amazing is the best word I can come up with to describe our experience with Rob Sight Ford. Alex was a breath of fresh air and extremely helpful. We had some questions and she answered them. Polar opposite experience from my last car buying. I can't say enough positive. From showing up and test driving to getting the numbers final and the purchase it was smooth, easy, and NO PRESSURE!!! I will be doing business here again! Thank you so much for exceeding my expectations!
Craig was A-Okay . He explained my inspection sheet, he added my award amount . He made my day.
I took my car in for the Sixty thousand mile service
good as usual. I usually wait while car is being serviced so I appreciate the fast service. Craig was great at answering my questions. Overall, a good experience.
I left home with the intention of test driving a car at the Rob Sight auto dealership. A couple of minutes after arriving this big guy name Tim Smith came out to assist me. Buy the timeTim left to pick up the keys and return I absolutely knew this was the vehicle for me. The only thing that could have debunked the deal was if the motor fell out during the test drive! The motor stayed on, and true to my word "we made the purchase!" My wife, and grandchildren took less time than I did in agreeing to buying the mustang. In my haste to rush back to close the deal I left my wife at home! I wonder what the Missouri Highway Patrol would say when he stopped me while driving a Prius V while towing a mustang! The only option available, after leaving my wife at home, was to have our granddaughter who had spent the night before bring my wife to Rob Sight to complete the purchase! The morale of the story is, never leave home without your wife when both of your names will be listed on the title! It has been said that "good things comes to those who wait." That was a very good a very good thing and I am glad I waited! Every one I came into contact at the Rob Sight dealership were very courteous. I do feel that I should pay a special compliment to Frank Marcurella for two things, one was being able to listen to my wife's and my side bar conversation, and two was to commend his professionalism as he facilitated closing the final step in our purchasing experience. Rob Sight is a great dealership to purchase a vehicle from - Please thank the entire staff! Lynne and Ike
Great to work with!! I love the no commission staff, so much easier to work with.
Bought 2016 Edge, the process was painless. Zach was knowledgeable about the product and did all that he could to see that we were happy. Bob took care of a small issue after the sale to ensure we stayed satisfied.
My wife and I came in looking for a well maintained used truck with low miles and found exactly what we were looking for. On top of that we got more for our trade than we had expected. Thanks so much.
Our purchase was straight forward. Mr. Taylor, our sales person, was very customer focused. The dealership was fair and the car price was fair. They helped with a minor car repair that wasn't a part of the purchase or limited warranty. We will look to them for our next car purchase.
Fantastic Personable quality knowledgeable
Very good and easy to work with not like other dealerships. No pressure, very friendly and good customer service.
Came in for an inspection. Everything went fine.
it was very good service as usual
As ususal, above and beyond service expectations. Would think of going anywhere else for service on my car or my granddaughter's car.
Excellent service. Diagnosed my problems and explained to me what needed to be done.Best of all I was supplied with a loaner car so I didn't have to be "without wheels" for part of two days. Also, loved the complimentary car wash!
Got the vehicle right in for oil change. Quick service .
As usual, everything went as I was told.
Service is great as well as advisors. Estimates are always given before work is done
Alex Deery is awesome - zero pressure, friendly, helpful and the best price. This was my first time purchasing a Ford and I was not impressed with some of the other dealerships I visited (especially Olathe Ford). I was dreading the entire process and it was pretty much the opposite of what everyone thinks of when they think of car dealerships. Even the dreaded F&I piece was friendly and there was no pressure to buy additional services. The dealership itself is clean and everyone I encountered was very friendly and not pushy or annoying. I will be telling everyone I know to go check out Rob Sight when they are in the market for their next vehicle.
As always, Erik made the experience of having my car serviced as painless as possible! I feel he always goes the extra mile to make sure the work is done quickly and at a good price!
It was fine. Oil change is a good value at 39.95 . Posted: 6/21/2016 • Link to this review Was this review helpful? Yes (0) No (0)
It was simple and low key. No high pressure. . Posted: 6/20/2016 • Link to this review Was this review helpful? Yes (0) No (0)
Great "no" pressure buying experience ,that started with their on line web site. They post their lowest price so you don't have to do the old DEALER two step to get a bottom line price. They also know the products they are selling.
In on time , out on time Great work! . Posted: 6/18/2016 • Link to this review Was this review helpful? Yes (0) No (0)
Service is always great with Rob Sight Ford!
Great Experience - came for oil change and was worked while I waited and was out the door in under an hour
Your service department personnel are always very professional when dealing with my questions and concerns. I appreciate the level of respect they demonstrate. Posted: 6/16/2016 • Link to this review Was this review helpful? Yes (0) No (0)
Easy. Zach made it happen .
I was waived off on Wednesday due to the long wait but on Thursday I was expeditiously taken care of and happy with all concerned
As always, Erik made the experience of having my car serviced as painless as possible! I feel he always goes the extra mile to make sure the work is done quickly and at a good price!
Michael was very friendly, helpful, and no hassel. Overall great experience.
It was great. Stopped by for an oil change and 45min later back on the road. It doesn't get much better than that.
The staff were all very friendly and courteous. I love the car.
Mr. Sullivan did an excellent job. I had unusual circumstances and he helped me work around them. I will recommend your dealership to my friends. Thank you, Christine Miller
Everyone was very helpful and extremely friendly, including Dave, Service Manager Bruce and owner Rob.It took longer to do the brake job then expected, but the service department was busy.
vehicle was taken in immediately and the work completed quickly
Excellent service, timely, honest, the best. . Posted: 6/09/2016 • Link to this review Was this review helpful? Yes (0) No (0)
easy, friendly, safe, honest,
The staff was friendly and the lack of pressure sales was a relief. .
My experience was excellent. Initially, I communicated with Alex by email. I was able to complete my purchase my first visit to dealership. I was very easy.
Dave Bryant gave me his full attention, explained in detail what I need to know, and went beyond what I expected to answer particular questions I had. very satisfied!
Very nice young man. Explained everything. Good service under 2 hours
By far the very best car buying experience I have ever had in my life!
Craig Touchstone was exceptionally helpful and fair in getting my vehicle up to speed. He is a wonderful advisor. I thank God and Rob Sight for him.
Pulled right into service area. David assisted me quickly and efficiently. The car was done sooner than he promised. I appreciated the exterior wash as well.
I dealt with Alex, she was great, even though I didn't buy a vehichle today, when I do I will definatly go there to buy it. She was very patient and understanding and didn't try to trick me or pressure me into buying like other dealers I have dealt with. I could honestly say because of her I will buy an F150, just wish they were cheaper so I could have bought it yesterday. Thanks Alex if youre reading this. -Justin
I can always count on being treated well. The service people always make me feel like a valued customer. The car needed extra amount of work and they gave me good counsel about the repairs which were completed in a timely manner (overnight tho') and the price seemed in line with what was done.
Very Friendly and i was Satisfied.Karen
Michael met us as soon as we arrived. He had the car ready for us to test drive and met us when we returned. The paperwork was easy to take care of and this was the fastest I ever bought a car. The finance department was excellent. Everything was explained clearly and the terms were taken care of very quickly. Would absolutely consider buying a vehicle from this dealership again.
Everyone very friendly
The staff were all very friendly and courteous. I did not feel pressured at all to buy. They were patient with us as we took time to make sure all of our questions were answered before we made our final decision. I love the car.
Oil change was done in a timely manner
I have two Ford's and my son has a Ford. I bought one of my Ford's from Rob Sight and have been going back for service ever since. "For four years" Thanks
Very peaceful. No hassle to buy a car. The product was introduced and a decision was made to the car. Everyone was very happy.
Great service...in and out in about an hour and that was for two cars! Friendly, helpful, engaged and interested!
He was great inviting answered all my questions and got me in a vehicle in less than a hr will be back for sure
Greatest place to purchase a car .
Friendly service and cashier personnel. Clean and well stocked waiting room and clean restrooms.
I've always had great service with Rob Sight. Called Dylan with a problem with my truck, he had me bring it in that evening and had it done by noon the next day. Thanks for your immediate attention & service.
Very prompt service and friendly helpful people. I am always pleased at the service.
I had my car fixed by the awesome Collision crew. They did a great job putting my car back together and making it honestly look newer than wehn i brought it in.
Very good job. Would have liked to taken it home that day
Service WAS COMPLETED BEFORE ESTIMATED TIME OF COMPLETION. Posted: 5/18/2016 • Link to this review Was this review helpful? Yes (0) No (0)
Always excellent, never a problem.
I first contacted you through the website. Bea was very helpful in providing information about some vehicles. I then stop in to get a feel for the verious cars. Win was very helpful and listened to my wife ideas and showed us several differ... (More)
Very good and fast service
Eric is always polite and informative about what needs to be done to my car. I appreciate the prompt service and his friendliness.
Very friendly and accommodating. Took care of all the repairs.
Pleasant experience, work done in timely manner.
Friendly, helpful, reasonably priced and efficient Posted: 5/12/2016 • Link to this review Was this review helpful? Yes (0) No (0)
Courteous, thorough, considerate, awesome .
Patient knowledgeable helpful beyond expectations
Everything about this experience was excellent. Michael met us with the car ready to go when we arrived. Paperwork went smoothly. Finance department prepared everything for us before we went into the office and then explained everything in clear and simple language. Would highly recommend this dealership to anyone.
Helpful staff and fixed the problem with my car.
My experience was great. Kudos to Alex Deery for the great job she did. She answered all of my questions and provided all the information that I requested. Alex was friendly and very professional. She stayed in contact with me and kept me informed while my new Fusion was at the dealership awaiting a spoiler from Ford.I have already recommended Rob Sight Ford to two different friends who are interested in looking at new Fords.I hope you will recognize Alex for her contribution to the dealership.
Very efficient service at Rob Sight Ford. No hassles and easy to get your vehicle in for routine maintenance. Dave Bryant is always great to work with. Courteous, great listener, effective communicator on things the customer needs to know. It appears all the services were performed efficiently and correctly. Very glad to use Rob Sight Ford to maintain my three Ford vehicles.
Very clean facility and approachable employee's
Always great and it was great again.Fast, complete, friendly, good price.That's why I come back
We were not planning on purchasing a vehicle - loved our SUV and didn't want to change. However, when it became apparent that the logical choice was to replace our 9 year old vehicle, the process was fairly easy.
I drive 35 miles to see your service department. I think that says it all!
Hands down, this is the best service department in town! They are very reasonably priced and honest. I will never go anywhere else.
Was involved in an accident that wasn't my fault, took my Ford Focus company vehicle in for an insurance required estimate. Let me tell you, the minute you walk in the door these guys are on it! Photos were taken of the damage, and estimate was prepared/e-mailed to the insurance company that day. I brought the vehicle back, they had ordered the parts and immediately started the repairs. When it was complete, I was overly impressed with the repair! Every little thing had been done above my expectations! Vince and Cole both went above and beyond making this stressful situation very easy! Highly recommend this shop! Oh, they even detailed/cleaned the interior - wasn't expecting that!!Thanks-Steve Peterson
Jeff my salesman was great. He was very busy but very accommodating as well.
Tim was very upfront with the information about the vehicle. He made sure we knew exactly what we were buying. He was very easy to talk to and answered any questions about the vehicle and buying process we had. Once we made the decision to move forward with the purchase, getting the financing paperwork completed and signed was very quick. They talked us through the warranty we purchased. This was our first vehicle purchase and the dealership made the experience enjoyable and painless. The entire process took maybe 3hrs (test driving, talking about the features, discussing the vehicle history, discussing the warranty,and paperwork.
I came in with my 22-year-old daughter to purchase a car for her. Our experience was very positive and I think my daughter will be more comfortable when she has to buy a car by herself.
This was the most painless new car purchase that I have ever had. Alex and Bob were very professional and respected my time thru the entire transaction. We will definitely shop at Rob Sight Ford again!
John was very upfront and accomodated unforseen warranty service needs professionally and promptly. I appreciated his going out of the way to make sure the car was in optimal running condition, and I found myself glad to have purchased the car from you.
The relaxed friendly atmosphere at Rob Sight Ford is what car buying should be like. Kudos for Alex Deery for the outstanding job she did in answering my many questions and providing all the information that I requested. Alex was friendly and professional, in addition to being very knowledgeable about all the various packages and options available. For a great no pressure shopping experience I highly recommend Rob Sight Ford and Alex.
Very simple, straight forward and easy. Tim and Brian were both wonderful to work with. Took all of the hassle out of buying a car.
Very good buying experience! Tim was very helpful and accommodating!
They honored the online price and gave a excellent deal on our trade in. Also, they fix every little minor blemish on the vehicle and delivered to our house. The fastest vehicle buying experience I have had in 20+ years buying vehicles. Will come back for our next vehicle.
It was wonderful, you knew what was wrong and they knew how to fix the problem which they did beautifully. Very Happy Customer.Nice Place
I had a funny noise and wanted the truck looked at. It was a broken tailpipe clamp. Easy fix. Thanks
Alex was professional and exceeded my expectations. She was polite thorough and followed through. My family has a Ford dealership where we are family thus exceeding expectations is commendable. All my dealings with Rob Sight have been positive and my expectations have been met.
Checked charging and replaced battery in minimum of time.
Very pleasant experience. Alex Deery was amazing, she even went above and beyond and brought my car to me! I highly recommend ROB SIGHT Ford!
I went in with a pretty good idea of what I wanted but they didn't have the car in stock. Alex went out of her way to find one at another dealership and had it brought to Rob Sight. She was very helpful and patient through the whole experience and it was a pleasure working with her. They gave me a great deal on my trade and got me into a brand new car with lower payments.
We came in to look at a Ford Fusion. After talking with your staff we decided to purchase from your store. Best place to Buy
Thank you so much for a great experience in purchasing a new car. It was a relaxing, smooth, and great experience.Awesome Purchase experience .Nice
Met my expectations for service I needed. Always polite and professional.
Wonderful. Great leadership. I thank Rob Sight and Gary Singer.
Great place to purchase a vehicle. Service staff is amazing.
I went to look at a used Ford Excape that had just arrived. It hadn't been cleaned or checked over yet, but I drove it anyway and decided to put a down payment on it. Micheal promised it would look sharp as a tack by the time I picked it up. He wasn't kidding, I went back the next day and it was beautiful! It needed a couple of recall issues worked on and the Escaoe was still under factory warranty so they fixed a couple of other things that needed attention as well. Everyone I dealt with including Chris in parts, Eric in service and Frank in financing were wonderful people to work with. I would highly recommend this dealership to anyone looking for a "no haggle" experience! Prices on the vehicles were the lowest in the entire Kansas City area. Thanks for a great experience!
Prompt and long standing trust in service personnel including the cashiers
Very professional, with a competitive price. I was going to take advantage of a 0% financing program. At closing, based on my good credit score, the finance guy showed me a better option using an up-front rebate and bank financint. No hard sell, they would have given either option that I chose. When we ran out of time for the dealer prep stuff, they let me have a car for the weekend. Treated like an adult, what a concept.
Fixed needed service and picked up on a recall situation and did that repair as well then finished all that day. Last edited on 3/15/2016
I brought in my 2015 Ford F-150 for it's initial oil change and service. After the service was complete Jessie advised me of two leaks in the vehicle, one in the coolant fluid recovery system and one in the differential. He scheduled a service appointment for me with a loaner vehicle.
I walked into the dealership to buy a Fusion and met Keith at the front counter. His professionalism and knowledge was spectacular.
Oil change/inspection/brake light change Posted: 3/01/2016 • Link to this review Was this review helpful? Yes (0) No (0)
John quickly understood the situation and let me know exactly when I could expect a call from him.
I feel very blessed to have an amazing service team at Rob Sight Ford! I can't give enough kudos to Erik and Bruce for their quality of service, helpfulness, and pleasant customer experience they provide.
Great job as I have had 95% of the time
Vince in collision repair and Bruce Ginther in service truely took care of my 2006 Focus. An accident, where my Focus was involved,Bruce and Vince Fixed my Focus and aleviated my stress. Thanks guys!
I brought my vehicle in for an oil change. I also had a question about stowing my spare tire. The staff was friendly as always and the oil change was done in a timely fashion. Thanks again for all you do!
I brought my truck in for a recall as well as an oil change. They gave me a ride back home and came back to pick me up when the car was ready. This is a wonderful perk and made the experience much more enjoyable.
Heard a noise and wanted it checked out they found it to be a minor thing which they fixed. Also since the inspection was just done they noticed that the front brakes needed to be replaced ( we brought the car less then 1 1\2 months ago) which the replaced at no charge which was great. Way to go just like a dealership and first rate service department should act. Excellent dealership and team from the bottom to the top.
Zach made the whole process informative and easy. We appreciate him and your company making it a enjoyable experience. Thanks
Best dealership I have ever dealt with. The process was quick and easy. We bought a great car at a great price. We will be returning to business again with them in the future for sure!
Dave has been my service advisor for several years now. in every instance he gone above and beyond to provide the information needed to make informed decisions about my service options and has always been timely in responding to questions a... (More)
Jim was fantastic
It was fine.
Pleased with the service. Long time customer.
We brought our car in for a recall and decided to get an oil change after talking the the service advisor. We left the car at 7:00AM and they called to tell us it was finished before 9:00AM. Very impressive service!
Left vehicle for warranty service, expecting to return the next day for pick up. Work was done in about 1 hour, including wash and vacuum, and I was picked up by schuttle and returned to dealer. Great service.
Friendly people. Clean waiting area. Oil change as requested. Left with a washed car!
Prompt service, cost effective, best in town.
Eric was great. He is very understanding and patient. We had a small issue that Eric - without hesitation - offered to fix.
Problem was diagnosed and fixed much faster than I anticipated. The wait was minimal.
I've bought my last 3 vehicles from here! Love everyone from the used car department to Service team. Everyone is so helpful and so nice! I will continue buying from Rob Sight Ford for any of my car needs!
Efficient and thorough. .
Great service, called trouble order into Craig and arranged for towing disabled vehicle. Diagnosis was as suspected and ordered repairs over phone. Entered business after repairs completed, paid bill and received a fixed clean car.
Was very good helped me with everything I wanted called to make sure this was the car I wanted gave me all the answers I needed
Never had the no haggle experience. got a fair and honest deal.
Dave Bryant is who I always call for service. He was on his day off on the day I wanted to bring in the vehicle. But He set it up with Eric. I Came in for routine oil change and wanted to have the brakes checked for squeaks. Had a coupon for Ford for a discount on the "works" service and Alignment. All went well with all since Dave set it all up with Eric and Craig. Used coupons for the stated discounts. All went smoothly.
Service was good as usual. .
I needed the front license plate bracket installed on my Fusion that I purchased from you a few weeks ago. I called and confirmed the service dept could handle it on my lunch hour and when I came in and told them I needed it done ASAP they worked hard to get it in right away and got in back to me in about 20 minutes.
I was treated with exceptional service and professionalism from the time I walked through the door.
This was an awesome experience in buying a car! We will be back! .
I work in retail sales and understand the importance of relationship building. I was impressed with your body shop after my daughter recently received her learners permit and had a collision in my car and last summer when I purchased the car from your sales department. Thank you for your excellent service.
the work was completed quicker than expected. Great experience. .
It was very good no pressure. Very easy to deal with. All of the staff was very helpful.
Everything was very efficient and clean. .
It was a very pleasant experience. We were able to conduct the transaction in a timely manner also.
Just came in for oil change. They checked tires, belts, systems and washed the car. Excellent service. Then reported verbally that everything was in good working order.
I hate buying anything from a dealer but these guys did A great Job! My salesman, Win Glass picked me up at the airport and delivered me to the dealership. The truck was even better than I anticipated. Very rare these days. I hate I couldn't get them down on the asking price but it was a fair deal.
Service done as expected in the expected amount of time. No issues.
Very warm and friendly
It was a wonderful experience & our sales person, Tim Smith, was a caring, non pressure & professional in his dealings with myself & my husband. Thank you very much for your excellent service.
brought in car to repair a leak in doors and driver's side floorboard. dealership found a problem with door water seals being out of position and re-positioned the seals.The dealership was very responsive to the problem, and was helpful in the repair.
My experience was truly the best one I have had at a dealership in a long time. Friendly, professional and hassle free. I am now a loyal cusotmer.
Friendly staff, comfortable wait room, timely service
Love having oil change and tire rotation done at the dealership. Makes me comfortable that dealership is familiar with our cars!
In on time,out ahead of time! .
The way to tell if a company cares about their customers is not when everything goes smooth. It's when you call back with issuesafter you took the product home. I made the purchase from Texas over the phone. I had a friend that lives in the area test drive it and he gave me the thumbs up. I had issues with it as soon as it was delivered. I talked to Manager Rich Poe, and he could of easily said there was no warranty, and I bought it as is, and legally he probably would of been right. But he didn't do that, he paid for the repairs and I felt he took it like a training experience for everybody involved to better serve the next customer. Thanks Rich!One more thing, I too have been use too paying taxes at the dealer. It was an ugly $1000 surprise to find out I didn't. It feels better to know up front. Just a thought.ThanksAlex ASaginaw, TX
Courteous, helpful,professional. Tim made the experience very easy and fun.
Very good sales staff my sales man even called me today see y car was there for service bought car over month ago .
As always, treated like family. Service was professional and quick. Everything was positive.
I felt like I was taken care of and received a very good deal. Keith did a great job of not pressuring me but instead gave me options.
I have known this dealership for years always been treated very well.
Went beyond what was promised. Was told 7 days and my car was finished in 4 dats
It was great.
great and quick service.
Michael was very helpful. The process was open and transparent. One of the quicker vehicle purchases and tradein we have made.
I wasn't looking forward to the "car buying experience", will all of the high pressure sales tactics that I've dealt with in the past, but from the moment I walked in the door of the used car office, I was THOROUGHLY treated with respect, and entire process was handled by Sandra & entire team with urgency through entire process. I have already & will continue to pass along my experience at this dealership with positive reaction!!!
Service was effecient and is a good value. .
Did an awesome Job! .
fair deal, sales person very respestival. follow up seems fair
Love the service I get when I come to Rob sight. Eric is awesome.
Very good experience. Very comfortable wait time within a normal time frame.
Craig Touchstone is an outstanding service technical representative and more important is an outstanding person. Rob Sight Ford is a better company and dealership with Craig.
I am extremely pleased with our purchase
Everyone was great and helpful, patient and kind.
Consistently excellent service with a minimum of delay.
Made every effort necessary to get my damage covered in one way or the other.
Trustworthy, reliable, and Great Work done one day faster than initial quote.
Brief - the car I inquired about did not have all the features I wanted so our discussion was brief. No problem w/ dealer.
Everything went great! I came in for a recall issue and also a minor repair. I was given a loaner car and my car was repaired the same day, in fact in a few hours. Nothing could have gone more smoothly. Will be back!
Always excellent service. I did have 1 recall on my Escape and explained it would take 2 hours, I opted out of having it done at that time, will bring it in when I have more time. I got the "works" done and all was great, washed my car also which I love.
Service team is courteous, informative, and helpful. Shop is spotless, waiting room is very comfortable.
Very fair deal.no hassles, no haggling, just good service and an honest deal
Friendly and trust worthy when letting you know what's going on with your vehicle.
Bridget was very helpful .
I appreciated the response I received when I changed my mind about including the upgraded warranty. Rob Sight had encouraged me to utilize the extended warranty.
I bought a new car and he assisted
Fast friendly service. Highly recommended.
Easy going with exceptional service. .
the purchase experience was nice .
Very nice and helpful, but the cost to repair was too much - not the part , the labor. Eric offered to check the oil levels for mr periodically and seemed authentic and fair! So satisfied with dealership just not my car's slow oil leak.
I would highly recommend Rob Sight Ford to anyone trying to purchase a new or used vehicle. Michael Taylor was very knowledgeable & friendly. I didn't feel pressured into buying anything. Will definitely be making purchases from here on out! Thank you!
I came in for routine service the day before Thanksgiving and got immediate, speedy, courteous service. Everything went perfectly. �
Eric was great. From the moment we drove up for service on the recall until the moment we drove away, Eric took great care of us.
Very helpful and friendly staff, which made the process very enjoyable.
Professional, friendly, clean, excellent waiting room, and timely.
This was the easiest vehicle purchase we have had. Your staff was great to work with and ensured that we had the best deal and financing by the time we left.
Came in for an oil change, tire rotation and to check out the back up camera. Took a little longer than expected but the back up camera was the issue
great ....quick...reasonably priced and very helpful staff
I called pre-owned sales to inquire about a minivan that was advertised, spoke with Michael Cox. He was very professional and very easy to talk to. I came in to test drive. He had my Smart Car evaluated for trade in while I was out. The process was easy as Mr. Cox was very organized.
Work was done in a reasonable time frame.
This was the 3rd vehicle that I have bought from Rob Sight. Gary has been an exceptional sales rep to work with. I ENJOYED the process. Many of my extended family also have bought from Rob Sight and Gary Singer. Excellent place to do business with.
Very fast. I called to get an MVI and they said to come in and it would take about an hour. I did and they finished it in 32 minutes. AWESOME... Thanks for you immediate service.
What can I say other than thanks for being a great service experience once again.
Efficient, courteous with the work performed timely.
It was a pleasant experience, with everyone we dealt with being friendly and helpful.
Start to finish easy breezy and our 3rd purchase there this year!
Rob Sight was very helpful. They have a large number of inventory. They have a great service department. Great sales staff. Yhey have a great location which easy to get to.
Met at the door by John who said he would take care of the service (routine maintenance). I waited about an hour and it was done and I had a clean car, ready to go.
Jesse took care of all my warranty items. He did a fantastic job.
regular oil change, no appointment in advance, got right in
Level of service is very high. Dave is friendly and knowledgeable. I will continue to bring my vehicle to Rob Sight for all of my service needs based on the quality of service I receive.
Excellent buying experience! I appreciate all of the patience, knowledge, assistance, and most of all honesty I was shown at this dealership. Recent purchase was actually pleasant, instead of pushy and pressured. Very much worth the time and trip.
Professional as expected. Good experience.
My experience for service was very good. The length of time I waited was exceptional and the service guy explained every thing to me.
I think that your service department is the best in the business.
I came in Saturday afternoon for an oil change and tire rotation and the work was completed within an hour. Very convenient.
Awesome dealership! I would not hesitate to recommend this dealer to anyone looking for a car. As an out of town buyer, we purchased a vehicle via internet and telephone. Tim Smith was an excellent partner, and when we picked up the car on his day off, he made sure we would have everything ready. Jeff Schleicher was available to go over the vehicle and features. This was the easiest vehicle purchase ever, thanks to the team at Rob Sight. They have successfully made the experience of buying a vehicle pleasant instead of 'dreaded'. The car is awesome too.
We have always been pleased with the service that we have received from this dealership for repairs or for service. Keith treated me with respect and knew that I was just as important as my husband was in the purchase of the 2016 Escape.
The whole experience was fantastic, I went there after finding there great prices on the internet and found the truck I was looking for. The whole staff was friendly and helpful.
I came out to look at a used Honda CRV. Michael was extremely helpful and while it goes against my nature to pay sticker price, the price was a good value and I appreciate the no-haggle approach as well as your reasonable admin fees and not trying to stick me with a bunch of extra charges.
Everyone was very helpful at Rob Sight Ford.
Great used car buying experience. Michael Taylor was very good to work with. Appreciate the fact that they don't try to stick you with a high admin fee or a bunch of other charges for bogus crap like nitrogen in the tires or door edge guards (yeah, I'm talking to you Hendricks!) I would definitely buy another used car here.
The vehicle I wanted at a good price. They answered my email questions promptly and accurately. Friendly and no pressure. It was worth the 5 hour drive to buy my new, used vehicle.
Tim Smith was very helpful and informative about the vehicle I was interested in.Doing business at Rob Sight Ford was a very pleasent experience,and I would recommend the dealer to anyone that i know that is looking for a vehile.
Awesome service staff who went above and beyond. This was the BEST experience I have ever had with a dealership.
Professional, courteous, helpful, honest, and easy to work with.
The team at Rob Sight did a great job. Thanks
Started out a bit rocky with an appointment time no one knew about...however Michael was in on his day off and he saved the day for me...after driving for 6 hours to get here I was thinking I was going home without a new ride but on his day off as I mentioned he came in and got it all lined up.
Service Tech recognized the problem and was able to get our vehicle in and problem solved in a short matter of time.
As usual, everything was perfect .... Staff, quality of work performed, and time spent. Thank you for being my everything when it comes to my vehicle.
Second time purchase. I needed a vehicle with better gas mileage and more seats and had to give up a beautiful, one year old, F150 for a new Ford Escape. Quinton (Sales man) provided the financial tools and incentives to make to trade happen.
Quick, polite service.
When I walked into the dealership, car buying was made easy. the sales team was very professional, they made me feel relaxed and comfortable, pressure free, answered all questions and made sure I got all the details about the car. They were very patient, and extremely helpful.
Truly a genuine guy. Not just a car salesman.
Very clean and organized dealership. Service dept very helpful and friendly as was the finance dept
Not a long wait for my oil change. .
Quick, Fast and on time.
Marc and Jeff took really good care of us in our purchase of a 2010 F150. They were both very courteous and helpful. We will be back when the time comes to replace this vehicle.
great experience, as is always the case.
Worked well to make sure my concerns were addressed
Many contact calls but I had decided against the car based on repair records for the model.
Outstanding, low-pressure and willing to provide the right vehicle I wanted whether it was here or at another dealership. Pricing was straightforward and hassle-free. Thank you!
I called because there was a very strong foul odor in my car. Craig said bring it in now because he thought it was the cabin filter and was concerned that it could be moldy. Even though it was 5 pm he got a technician to replace the filter. I want to mention that I live in Olathe & stopped at another dealership in town and they wouldn't even look at the car for 5 or 6 days even though the service advisor said the filter was probably moldy. It means a lot to me as customer when the staff are concerned enough to make sure I am not breathing in mold while I am driving. I will never go back to that other dealership and I will definitely recommend Rob Sight.
Fast, curteous, great follow up.
Very attentive and quite informative .
I was treated like family.
Outstanding customer service and very pleasant sales staff. Exceptional experience. We would definitely use Rob Sight again!
It was good and simple. No one was pushy. Jeff Morton was the manager.
Professional, easy, competitent thank you,
Excellent experience! Effective and efficient. Pleasant people. A+++
It was an wonderful experience . Michael was very helpful and not overbearing.
Thanks to Michele knudsen, We are happy with a fine Ford Focus today!
Extremely courteous, friendly and honest. Would recommend others to come here. .
Service was fantastic and very helpful.
Great service. Nice people, very helpful
Great to deal with ..Michael Taylor was perfect
EASY, EFFICIENT INTERACTION WITH SALES AND FINANCE DEPT
Michael was fantastic and kept an eye on inventory for another car that fit our needs.
friendly, helpful, professional .
Michele is womderful!! She will bring me back to buy another Ford!!'
Michael is wonderful to work with!!
Service and knowledge .
Great service. Appreciate Michael allowing my wife and I plenty of time driving the vehicle to get familiar with it.
We are stunned! It was a wonderful experience ! We love it! .
Michael did a fantastic job in directing us to our new truck. Very knowledgeable and friendly
Helpful, friendly and knowledgable. Easy buying experience. Michael Taylor was outstanding. Frank in finance made everything an easy process.
My experience at the dealership was very wonderful. Michael helped me very quickly purchase my first car
Working with Michael cox was great. He was very helpful and knowledgable. We were referred here from family who did business previously with Michael. Our experience with rob sight was beyond my expectations. We will return in the future
Rob Sight exceeded expectations on every part of the car buying experience. Michele was courteous and exceptional in the process and her knowledge of what Ford had to offer.
Great vehicle and service.
As always from service to sales they are the best by far and michele was fantastic and saved me a bundle. I will never go to another dealership for a vehicle or service
Came to test drive and possibly buy a car. Over all experience was very nice.
Fantastic experience! Thank you for the doughnuts!
Staff was very helpful and didn't hesitate to give me the information that I needed.
Excellent, Michael was exceptional and professional, as was Brian.
Very friendly and easy good customer service
Michael was very nice to work with. He was professional but not pushy. He was an excellent person to help explain and answer all questions. He spent a lot of time with us and helped us make the best choice for our needs. Jeff Morton was ver... (More)
Michael Taylor was very professional and a great person to work with. Jeff Morton did not bother us.
Service advisor quickly helped me while also training a new team member. Verified why I was in for service and asked questions. After service was completed service advisor took the time to explain all services and answer all my questions.
Overall our experience was wonderful. The staff was so helpful. Michelle went out of her way to make sure we had all the information we needed. I would definitely refer my friends and family to Rob Sight.
Exceptional service as usual.
Service received was what I went in for. Results were explained in great detail. I was given instructions on how to obtain the greatest rebate.
Craig in Service was very helpful.
Very helpful and friendly. There seemed to be a genuine interest in doing what was best for me. I appreciate those efforts.
Great service and employees helping me get in and out as soon as possible.
Craig is great to work with - very thorough Am very pleased that I can rely on his expertise with my Explorer.
Once things got going it was a pleasant experience through the entire process.
Dave and everyone arw truky wonderful, thank you very much.
Good very professional, done in a reasonable amount of time.
Good Service did it again. Made us comfortable dealing with the sales team. Hence, we bought a Expedition EL, King Ranch from Alex great Job, Alex, Bob, Brian
My service was completed in a very timely and professional manner. My service consultant kept me abreast of the technician's progress on the car and explained the results of the multi-point inspection to me after the service was concluded. The Rob Sight Service department is top-notch and I highly recommend them. I have had my service completed at other area car dealerships in the past, but Rob Sight is the best I have found. I will be bringing my vehicle to them for now on.
All of the work was done on time at a reasonable cost.
Always exceptional and courteous service.
Very pleasant experience and quick service
Great experience! They made purchasing a new car fast and hassle free. I didn't feel pressured in any way to make my decision and they provided a wealth of information.
Had an intermittent problem and they worked to find and correct the issue.
Part needed to replace my driver's side door handle was in stock. Part was replaced and I was on my way in a half hour. Excellent service from a dealership who cares about their customers. That's why I bought my second car from them.
Gary was fantastic. Took his time and assisted me in picking just the right Ford vehicle.
We really have enjoyed working with Marc. Top notch salesman. Your service department has been great also. We love our Lincoln MKT!
My husband and I would like to thank everyone at Rob Sight Ford for giving us such a pleasurable car-buying experience. Duane De Gravelles was our salesman, and we could not have been in better hands. Everything about the purchase at Rob Sight was professional, timely, and pleasurable, from looking, to test driving, to financing. We were not pushed or rushed in any way, and we left the dealership knowing that we would be back at some point for a future, second car purchase. Our thanks to Duane for his kindness, professionalism, courtesy, and wonderful sense of humor. He made our day brighter!
I needed regular maintenance on my Ford Explorer and was having problems with the battery. All problems fixed!
As always the service was excellent, and use of loaner helped.
Treated fairly, stood behind after the sale to complete repairs needed.
Second time we have purchased a car from Sandra. Great service from Rob Site that is why we drive the distance. Sandra is absolutely great to deal with.
I appreciate the company's stuff and facility that made my car buying experience easy! Mr. Win's customer handling was exceptional!
Everyone very helpful and easy to talk to.
Thorough, considerate, knowledgeable sales effort. Bought an Edge the same day we came to look.
Very quick and easy. Vehicle was found and financed in 2 days.
We had a recall for our 2012 Ford Fusion and called to schedule an appointment and we were scheduled immediately and the service was completed quickly. We will continue to come to Rob Sight Ford because the customer service in all departments has been exceptional.
I always have a great experience. .
Jeff Morton the used car manager is a true man of intergrity! He didnt just lissen to me, he heard me. He kept his word and I purchased a nice car from Jeff Schleicher that met my special needs.
Went in for scheduled oil change, Appreciated the prompt attention and short waiting time in which I used a quiet room. Always appreciate the car wash
From start to finish it was a great experience. They didn't have what we were looking for at first, but Sandra found a vehicle that met the criteria we were looking for. The finance department experience was the best I have had. Bryan was great.
Thoughtful, courteous, straightforward sales help.
Always have been treated with courtesy and have never felt uncomfortable there. Rob Sight has a very good staff and should be proud of all of them.
Excellent service and workmanship. Staff very friendly.
Enjoyed our time with Marc. He made the purchase of our new-used car a real pleasure, and non-intimidating.
I dropped off the vehicle unannounced to have new tires put on my F150 and Jesse got it done that day. And he went online to get me the rebate so I didn't have to hassle with the paperwork or the online input of information
We really liked the low pressure and straight forward approach your employees used. Especially Christians! The service will be determined as we proceed. With what I've seen so far I am very impressed.
Exceptional Service! Staff always helpful!
The entire group was professional and knowledgeable
Love them at Rob Sight .
Needed replace right headlight
Dropped car off and they called when vehicle was ready. How easy is that!
Gary is excellent to work with. His complete understanding of the demands of my job and needs for the correct vehicle was huge. Gary worked very hard in making sure that I was happy and I know his hard work will continue with any question or concerns that may arise.Further, knowing the expertise that your service department demonstrates every time gives me complete confidence in Rob Sight Ford.
I enjoyed working with Michele. The experience was easy, fun, and stress free.
Keith is very knowledgeable about the Ford cars, He is very easy to talk with. Both, myself and wife enjoyed the process. This is our second lease vehicle.
Just purchased used Ford Edge last week. We had some noise from brakes and Christian took care of us via Eric in service.
Brought my car in for routine oil change ( the works) they found an oil leak- brought it back in on June 25th when I had time to get it fixed. Had to keep the car overnight, gave me a rental. Service, as always was very good, he let me know what was going on with the car,kept me posted etc. Appreciate it!
Your service center at Rob Sight Ford is clean, courteous and professional. In fact, it's the only dealership I feel comfortable sending my son, daughter or wife to with their vehicle problems. I don't have to get involved until they call for payment. Even when the repairs take longer than expected, I know the problem is being fixed right the first time. Good Job
Very pleased. In and out quickly. Professional service department personnel and facilities clean.
staff was professional; service completed as indicated in a timely manner
Very friendly, courteous, low pressure. I really appreciate this.
Always courteous and professional. Comfortable they are looking out for my safety when any repairs are suggested. Confident they would never suggest work being done except when necessary.
Easy spot Car service completed in reasonable time Did what asked for
outstanding, the best .
The staff was very friendly, helpful and efficient. I loved the fact that Jess kept me well informed as to what was going on with repairs getting completed.
Fast Courtesy Professional .
Professional and always personal and well done!